I found out that the welfare department (JKM) had issued a new identification card for the disabled. It is more advanced like the MYKad and not just a laminated piece of paper like what I have. Thus I decided to change my card. I called the HQ to ask about the procedure and the documents I had to bring.
I was told to bring my old card for the disabled and a copy of it, a copy of my IC and go to the KL branch and have my photo taken there and it will be ready in a few days time.
So I went to the Welfare Department KL Branch. When I was there, I was told that I had to bring a hard copy of my photo and it will take a month or two to be ready. I asked the guy why is it so? He said it's the procedure. I asked again " Are you sure?' Yes, he replied.
I told him him that I had called the HQ before I came and I was told that the card will be ready in a few days time and the photo will be taken here because there is a digital camera here. He replied, oh yes we have but it has been broken since forever. Again he asked me to bring the hard copy if i want to have the new card.
I left the office with disappointment. Well if the digital camera is broken why dont you fix it? It's the public property and to issued a card that take a month or two isn't it against the government policy to promote faster delivery system for the public?
There is no point in having smart technology if you do not have smart people to deliver it. Wouldn't it be much easier if you fix the digital camera and take the photo? You can just directly incorporated the photo on the card rather than taking a hard copy then scan it then incorporate it on the card?
